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SALB > BUSINESS & CORPORATE > FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions.

Who we serve

  • Who is eligible to use the library’s services?

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  • Is there a fee to join and use the library?

    No. All of our services, including books, equipment, and shipping, are provided completely free of charge to eligible patrons through federal and state programs.

Available Formats and Content

  • What types of materials are available in the library?

    We offer a wide range of materials in accessible formats, including:

    • Braille (physical and digital)
    • Audiobooks (on digital cartridges and for download)
    • Large Print books
    • Tactile and Picture books for children
    • Magazines and Music scores
  • How do i access digital audiobooks and magazines

    You can access our digital collection through a free mobile application (often referred to as BARD Mobile or a similar service). Once you have an account, you can download books directly to your smartphone, tablet, or digital talking book player.

  • Do you have the latest bestsellers and popular titles?

    Yes. Our collection is constantly updated with new titles, bestsellers, and popular fiction and non-fiction, often released simultaneously with their print counterparts.

Equipment and Technology

  • What equipment do I need to listen to the digital cartridges?

    You will need a Digital Talking Book Player (DTBP). We provide this player to all eligible patrons free of charge for as long as they use our services.

  • Can I use my own smartphone or tablet to read ?

    Yes. You can use the library’s dedicated mobile app (e.g., BARD Mobile) on your iOS or Android device to download and listen to audiobooks and read digital braille.

  • What is your Refund & Exchange Policy?

    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.